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Policies

INTERNET ORDERS can be placed 24 hours a day, 7 days a week at www.ClimbStuff.com. Our website is secure for credit card use. Orders placed after 2 p.m. Eastern Standard Time, or on weekends and holidays, will be processed the following business day.

SPECIAL DELIVERY "Next Day Air" or other special delivery methods require payment in advance (credit card, check or money order received prior to shipping) or an open account status, no C.O.D.'s.

DUTIES AND TAXES for international orders are to be paid by the customer. If refused, the customer will be responsible for any duties and/or freight paid by ClimbStuff.com, as well as any "abandoned merchandise" charges. Domestic tax is applied to orders from Indiana.

HEAVY WEIGHT ITEMS Exact shipping cost cannot be determined until the weight is totaled and calculated against your shipping zone at the end of the day. International shipments are quoted on an individual basis, depending on destination, weight, and dimensions.

OVERSIZED PACKAGES Due to new UPS and FedEx regulations, the shipping charges for oversized packages (such as poles) will significantly increase. If you have any questions about these changes and their effect on you, please ask our customer service representatives, available Mon.-Fri. from 8 a.m. - 6 p.m.

BACKORDERS If an item is missing from your order, please check the invoice. More than likely, the item is on backorder. If the item is on back order we will ship it the day that we receive it. We do not currently call customers to inform of back orders.

RETURNS If you are not satisfied with a product purchased from us, please feel free to return it, unused, within 30 days, or restocking fees may apply. Call for authorization first. Insure your return shipment; ClimbStuff.com is not responsible for damages incurred or the loss of package during transit. Direct shipments are returned to ClimbStuff.com, not the vendor. Upon receipt of the unused item(s), we will give you credit for the full purchase amount (excluding shipping and handling). The only exception to this is nonreturnable items such as books, videos, and special orders. If we accept a return on these items, it is our policy to charge up to a 25% restocking fee. It is necessary for you to include your phone number, address, and a copy of the invoice with any return. Also, briefly state the reason for the return and instructions for replacing the item. We will refuse any returns sent back COD.

CREDIT CARD ORDERS require only credit card number, expiration date, validation code and name on the card. In the event of a decline, we will attempt to call you the same day the order is processed.

RETURN SERVICE LABELS, or "prepaid returns" are issued only in the event of an error on the part of ClimbStuff.com, or as a prepaid request by our customers.

DEFECTIVE OR INCORRECT MERCHANDISE If you receive defective or incorrect merchandise from our company, please call us within 3 days of the delivery, and upon return, we will send a pre-paid (by ClimbStuff.com) shipping label, as well as the correct item without additional shipping costs (once the incorrect merchandise is returned). It is often discovered that the item number shipped is identical to the one on the invoice, indicating that the wrong number was given to the operator or a description was offered instead of the stock number. In this circumstance, shipping costs will be the customer's responsibility. Also, when the order is delivered to you, we suggest that you inspect the package(s) for damage before you sign for the delivery or open the package(s). A package must be signed for as "damaged" to process a claim for replacement, and the boxes must be kept for inspection.

PRICES, store policies, and product specifications are subject to change without notice at any time. Prices on this site reflect US dollars.

 

 

PRIVACY POLICY

 

We're aware of the trust and confidence you demonstrate when you visit our website and provide us with information. The Privacy Notice below is posted to demonstrate our adherence to the practices you'll find common to the best websites online. We promise that we will treat your information with the same honesty and sensitivity that we have displayed throughout our company's history. If you have any questions or concerns about our Privacy Notice, please call us toll-free at: 1-877-408-7337; email us at info@ClimbStuff.com; or send a letter to: Privacy, 496 Gallimore Dairy Rd, Suite D, Greensboro, NC 27409.

ClimbStuff.com Privacy Notice: By visiting ClimbStuff.com, you agree to accept the practices described in this Privacy Notice.

Changes to this Privacy Notice, Conditions of Use and Notices: This Privacy Notice and our Terms of Use will change over time, and the use of information which we gather now will be subject to this Privacy Notice and Terms of Use, as modified. Please check this page periodically as you continue to use our site to see if any changes have been made. This privacy notice was most recently changed on February 5, 2018. If you visit our website, your visit and any dispute over privacy will be subject to this Notice and our Terms of Use, including the application of the laws of the State of North Carolina.

Personal Information Collected By ClimbStuff: ClimbStuff uses information that we collect from our visitors to personalize and improve your visit at ClimbStuff.com. We gather the following types of information:

Information you give us: ClimbStuff collects any information which you enter on our website. This information is normally provided when you search, buy, participate in a contest, sweepstakes or on-line survey, or when you communicate with any of our departments such as customer service, sales or technical services through our website, telephone, mail or fax. You also provide information when you establish an account with us. Examples of the type of information you may supply us with include your name, address, telephone number, credit card information, e-mail addresses, financial information, and other personal information such as your Social Security number.

Automatic Information collected by us: Whenever you visit our website, we collect and store informational "cookies" which remember information about a visitor from one page to the next and from one visit to the next. We collect and analyze the IP address used to connect your computer to the Internet; login; password; computer and connection information such as your browser type and version; operating system and platform; purchase history; confirmation when you open e-mail that we send you; the URLs which lead you to and around our website including the date and time; the pages and or products you viewed or searched for and the phone number used to call our voice telephone numbers. Your browser allows you to reject cookies and software is available from third parties which will allow you to visit our website without providing this information. You are welcomed at our website if you use this software, but we will not be able to offer you our personalized services.

Orders: If you place an order, we use a secure order form which requires you to provide contact, billing, and financial information. This information is transmitted to your credit card company to authorize your purchase. At certain times, we may offer financing options with or without third party participation. If you use one of our financing options, information provided by you (such as your address, birth date, social security number, and credit card number) may be used to request a credit report from third parties or may be sent to the third party providing the financing option for processing.

Action Tags: ClimbStuff's web pages may contain “action tags” set by third party firms for the purpose of collecting anonymous information about the usage of our site by customers. Action tags are also known as web beacons or 1 pixel gifs. Action tags are a technique used to compile aggregated statistics about the effectiveness of our website. They do not use personally identifiable information, such as names or addresses, and do not link online actions to an identifiable person.

Sharing of Information with third-parties: Affiliated Businesses and Sherrill, Inc.: We may share any information that you supply to us with any affiliated business that is substantially controlled by ClimbStuff (Sherrill Inc.). Any information that is shared this way will be subject to this Privacy Notice.

Independent Contractors: We may employ other companies or individuals to provide certain services to us such as sending e-mail, providing click to call telephone calling services, analyzing customer lists and data, providing marketing assistance, or consulting services. These third parties will have access to the information needed to perform their functions but are prevented through their agreements with us to use that information for any other purpose.

Aggregate information: We provide aggregate information to some of our business partners. This information does not allow them to identify you individually.

Vendors: We provide some of our vendors with your contact information so that they may contact you directly with product support information.

Credit card companies and shippers: When you buy something from us, we send your credit card information, name, billing address and the amount of your purchase to your credit card company to verify and authorize the purchase. Your name, telephone number and shipping information must be provided to third party shippers such as UPS, Federal Express and the United States Postal Service to deliver your purchase.

Link to Third Party Site: Our Web site contains links to third party sites, such as those of our vendors. ClimbStuff is not responsible or liable for the privacy practices or content found on these sites. We suggest that you check the Privacy Notice of each site you visit.

Law Enforcement and Protection of Users: We will release personally identifiable information to third parties and organizations when we believe it is appropriate for us to do so to comply with the law. We will also do so to cooperate with law enforcement investigations, comply with court orders or subpoenas, protect our legal rights and those of our users, or when we believe the release of information is needed for fraud protection and/ or credit risk reduction.

Business Transfer: In the unlikely event that ClimbStuff is sold, has substantially all of its assets acquired, or merges or becomes affiliated with any other individual or entity, any customer information owned or under the control of ClimbStuff may be one of the transferred assets.

Security: Our Web site protects the security of personal information you transmit to us by using Secure Sockets Layer (SSL) software, which encrypts the information you input during the transmission to us. We do not reveal your credit card number when we confirm your order. In order to protect against unauthorized access to your account, you should sign off when you finish visiting our site.

Choice/Opt-Out: Our website gives you the opportunity to opt-out of receiving communications from us. If you no longer wish to receive communications from us, you may opt-out by calling 1-877-408-7337 or by emailing info@ClimbStuff.com.

Children's Online Policy: ClimbStuff is committed to the preservation of online privacy for all of its website visitors, including children. Consistent with the Children's Online Privacy Protection Act, we will not knowingly collect any personally identifiable information from children under the age of 13. ClimbStuff.com sells products intended for purchase by adults. If you make a purchase on ClimbStuff.com, you are representing that you are an adult. If you are a child under the age of 13, you must ask your parent or guardian to assist you in using ClimbStuff.com